Terms of service
Terms of Service
Welcome to Nature’s Balance. By accessing our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully.
1. General Information
• Nature’s Balance operates within Pakistan only.
• All products listed on our website are food-based and intended for general consumption unless stated otherwise.
• By using our website, you confirm that you are legally eligible to place an order.
2. Products & Information
• We make every effort to display accurate product descriptions, ingredients, and images.
• Due to the natural nature of our products, minor variations in taste, texture, color, or packaging may occur.
• Product images are for illustration purposes only.
3. Orders & Acceptance
• Placing an order does not guarantee acceptance.
• Nature’s Balance reserves the right to accept, reject, or cancel any order at our discretion.
• Orders may be cancelled if:
• Product is out of stock
• Delivery location is not serviceable
• Incorrect or incomplete customer information is provided
4. Pricing
• All prices are listed in Pakistani Rupees (PKR).
• Prices are subject to change without prior notice.
• Any promotions or discounts are valid for a limited time only.
5. Payment Method
• We currently accept Cash on Delivery (COD) only for all orders within Pakistan.
• Customers must ensure availability of full payment at the time of delivery.
6. Shipping & Delivery
• Delivery timelines provided are estimated and may vary due to courier, weather, or operational issues.
• Nature’s Balance is not responsible for delays caused by third-party courier services.
7. Returns & Refunds
• Our Return & Refund Policy forms part of these Terms of Service.
• Due to hygiene and safety reasons, returns on food products are limited.
• Please review our Return & Refund Policy before placing an order.
8. Health Disclaimer
• Our products are made from natural ingredients and are not intended to diagnose, treat, cure, or prevent any medical condition.
• Customers with allergies, dietary restrictions, or medical conditions should consult a healthcare professional before use.
• Parents and guardians are responsible for ensuring product suitability for children.
9. User Responsibilities
• Customers agree to provide accurate and complete information when placing an order.
• Misuse of the website or fraudulent activity may result in account restriction or order cancellation.
10. Intellectual Property
• All content on this website, including text, images, logos, and branding, is the property of Nature’s Balance.
• Unauthorized use, reproduction, or distribution is prohibited.
11. Limitation of Liability
• Nature’s Balance shall not be held liable for:
• Any indirect or incidental damages
• Delays or failures beyond our control
• Misuse of products after delivery
12. Changes to Terms
• We reserve the right to update or modify these Terms of Service at any time.
• Continued use of the website constitutes acceptance of the updated terms.