Refund policy
At Nature’s Balance, we take food safety, hygiene, and customer satisfaction very seriously. Please read our return and refund policy carefully before placing an order.
Payment Method
• All orders within Pakistan are processed on Cash on Delivery (COD) only.
• Please ensure your order details are correct before confirming your purchase.
Returns (Food Products)
Due to the perishable and consumable nature of our products:
❌ We do not accept returns or exchanges on food items once delivered.
Returns are only accepted in the following cases:
• You received a damaged product
• You received an incorrect product
To be eligible, you must contact us within 24–48 hours of delivery with clear photos or a video showing the issue.
Refunds
• Once your complaint is reviewed and approved, we will arrange:
• A replacement, or
• A refund via bank transfer / alternative method (since payment is COD)
⏱ Refund or replacement processing time: 5–10 working days.
Non-Refundable / Non-Returnable Items
• Opened or partially consumed products
• Products damaged due to improper handling or storage after delivery
• Change of mind after receiving the order
• Taste, texture, or preference issues (as these can vary naturally in food products)
Order Cancellations
• Orders can only be cancelled before dispatch.
• Once the order has been shipped, cancellation is not possible
Important Notes
• Our products are made with natural ingredients; minor variations in color, taste, or texture are normal and do not qualify as defects.
• Nature’s Balance reserves the right to approve or reject any return or refund request after review.
How to Contact Us
For any return or refund concerns, please contact us with:
• Order number
• Clear photos or video evidence
• Short explanation of the issue
📧 Email: NaturesBalance25@gmail.com
📱 WhatsApp: +923325557199